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Allergy Technologies plans West Coast bed bug event

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Allergy Technologies will hold an event on the West Coast to help pest management professionals and commercial sales representatives better protect customers from bed bug infestations.

Allergy TechnologiesThe company, which makes ActiveGuard Mattress Liners, will offer its free ProActive Prevention Bed Bug Symposium Dec. 5 at Hyatt House in San Jose, Calif., and on Dec. 7 at the Hilton Anaheim in Anaheim, Calif. In June, the company held a similar event in Florida.

For additional details, check out the symposium website.


Web Exclusive: How innovation leads to growth

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Developing a process for innovation can help businesses get ahead of the curve, says Robert Tucker, president of Innovation Resource Consulting Group, a global research and executive development firm that helps companies use innovation to drive growth. Recognized throughout the world as a pioneer in the field of innovation, he explains the tools, skills and mindset needed to embrace change and discover opportunity. Tucker will present “Driving Growth Through Innovation” at Wednesday’s general session of the National Pest Management Association’s (NPMA’s) 2017 Technology Summit. Following are excerpts from answers to questions Pest Management Professional asked regarding his presentation.

Robert Tucker

Robert Tucker

Companies hamper their own growth by not embracing change fast enough, and not abandoning practices that used to work but don’t anymore. It’s human nature, right? But we have to assault our assumptions or somebody will do it for us. Because of emerging technology, customer needs are changing exponentially no matter what industry you’re talking about. Offering the same value proposition, the same offerings and options and solutions as you did yesterday can be harmful or fatal. Just look at Blackberry, Blockbuster, Nokia and so many other examples.

In many sectors, it’s the small independent businesses that are most vulnerable to the national chains, and to Amazon, which seems intent on moving into every sector. But underlying these issues, no matter what your product or service, your customers likely have alternate ways of solving their problem that they didn’t used to have. We’re seeing the implications of this across the board: in the grocery industry, in community banking and credit unions, in wholesale-distribution, and just look at what’s happening to retail. Yet the independent, locally-owned businesses in pest management or any other industry have unique advantages, but only if they understand what they are and exploit those advantages.

It’s the ability to outthink and out-innovate the other players big or small by increasing what I call your change clock speed. And by the way, if you’re competing against a chain, realize that they’ve got to go through a thousand hoops to get even the smallest change approved. The local operator can listen to customer requests and make changes much more rapidly. It’s funny, when I work with the big companies they say, “Aha, those small companies have all the advantages. They don’t have to put up with the bureaucracy, they can innovate much more easily.” And when the smaller operators are honest with you, they feel outgunned by the big boys. My point is that you’ve got to eliminate the reasons for not innovating, however big or small your company is, and go with your strengths.

The need to change is becoming more obvious, whether that’s a demographic change, like the millennials, or a regulatory change or a technological change, such as social media and the need to master SEO. Look how fast the Yellow Pages became irrelevant; today customers find you on the internet, or they don’t find you at all.

Small businesses develop a basic strategy for achieving ongoing innovation by setting up more frequent strategic planning sessions, bringing in outside voices to the discussion, and setting stretch goals. What BHAGs [big, hairy, audacious goals] do you want to achieve this year? What are customers’ “unarticulated needs” – things they don’t bother to ask about because they assume you could never provide them? Also, what do you expect from your people in terms of their participating in the innovation process? How do you reward people who come forward with ideas that can save the company money, or increase customer satisfaction? You’ll get the behavior that you reward, and if you punish failed attempts you’ll get risk-adverse behavior every time.

If the leader has the attitude that “good enough never is” and that “there’s got to be a better way” to do just about anything, then even your accounts payable person, your loading dock workers, and your support staff will get into the act.

PMP reports live from NPMA’s PestWorld 2017

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Pest Management Professional (PMP) is reporting live from the National Pest Management Association‘s (NPMA’s) 2017 PestWorld, which is taking place Oct. 24-27 in Baltimore, and also is exhibiting at booth No. 1016.

Each year, the NPMA gathers thousands of pest management professionals (PMPs) from across the globe to offer opportunities for information sharing, provide access to the latest products, services and technologies in the 100,000-sq.-ft. exhibit hall, and generate critical thinking in educational sessions.

Check this page all week for news updates, blog posts, photos and more. Also be sure to follow PMP on Twitter and Facebook.

PestTalk Blog

PMP Hall of Fame

Must-see Exhibits

Pest Management Professional
 Amvac Environmental Products (Booth No. 1446)
 A.R.E. Accessories (Booth No. 1434)
 Burrtec (Booth No. 504)
 CleanBrands LLC (Booth No. 644)
 GPS Insight (Booth No. 501)
 Kness Mfg. Co. Inc. (Booth No. 714)
 Neogen (Booth No. 829)
 Protect-A-Bed (Booth No. 1100) 
 ServicePro (Booth Nos. 605, 1130, 1311) 
 Target Specialty Products (Booth No. 1235) 

Photo Slideshow

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Out and About in Baltimore

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How the PMP Growth Summit can help your business

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Sometimes it’s good to get away to a place where you can relax and meet up with other successful pest management professionals (PMPs) to talk about the industry, play golf and learn about top pest control and business management solutions.

If you own or lead a multimillion-dollar pest management company, you may have your chance in February, when Pest Management Professional (PMP) holds its second annual PMP Growth Summit, an exclusive buyer-seller networking event in Orlando, Fla.

For two-and-a-half days, qualified PMPs will get the unique opportunity to share their successes and talk through their challenges with peers during roundtable discussions. They’ll also learn about pest management and public health from industry expert Dr. Jerome Goddard, and sit down with industry-leading suppliers for one-on-one meetings proven to drive mutual growth.

All you have to do is make your way to Reunion Resort, where you will be treated to lodging accommodations, food, beverages, golf and more.

To find out whether you qualify, contact PMP Editor Heather Gooch at hgooch@northcoastmedia.net or visit MyPMP.net/growth-summit.

You can reach Editor Diane Sofranec at dsofranec@northcoastmedia.net or 216-706-3793.

Live from Purdue University Pest Management Conference

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The second day of the 82nd annual Purdue Pest Management Conference was as crowded as the first, as pest management professionals (PMPs) seemed eager to learn from experts and, in many cases, earn credits for continuing education.

Dr. Dini Miller

PMPs checked out Dr. Dini Miller’s presentations on bed bugs.

Dr. Dini Miller, an urban pest management specialist for the Commonwealth of Virginia at Virginia Polytechnic Institute and State University (Virginia Tech), offered tow presentations about bed bugs.

She acknowledged people are “incredibly paranoid about bed bugs.”

And yet bed bugs do not like to stay on us after they are fed, she said. “They are hot, we are hot. They want to go looking for girlfriends,” she quipped.

Bed bugs are especially problematic in multi-unit housing. Because they are difficult to manage, lawsuits are common.

Dr. Miller said when reviewing cases, it is easy to determine that building managers: didn’t know what the pest management companies they hired were actually doing, suggested the residents perform their own treatments to avoid having to pay for it, tried to make residents pay for treatments, made no effort to assess the number of infestations in their building(s), and took no proactive action (like inspections) to prevent infestations.

She cited research that showed protocols consisting of non-chemical control methods – such as monitors, heat and encasements — eliminated the majority of bed bugs.

Bed bugs can be eliminated using “pitfall” traps, she said, and advised PMPs to monitor after each treatment.

The conclusion of one research study that called for the use of two monitors in elderly disabled housing units found no difference when using 2 or 4 “pitfall” traps. It appeared bed bugs died off before an infestation could occur, she said.

Dr. Miller said she places one monitor at the head of the bed and the other near the “best seat in the house.”

“The seat with the best view of the television will always a have bed bugs,” she said.

She conducted research of her own in an elderly disabled facility to compare the use of “pitfall” monitors with electronic monitors that use WiFi, a camera, a bed bug attractant and alerts PMPs via smartphone when an insect is caught in the trap. There were benefits to using each, she said.

Dr. Miller concluded her presentation by advising PMPs who work in multi-unit housing to familiarize themselves with the Warranty of Habilitation, a document that guarantees the property is safe, sanitary and structurally stable for humans.

“You absolutely need to discuss it with your customers,” she said.

Mark “Shep” Sheperdigian, BCE, vice president of technical services for Rose Pest Solutions in Troy, Mich., and Pest Management Professional columnist, presented a session for technicians that focused on labels and labeling.

He explained the law PMPs strive not to violate is the Federal Insecticide Fungicide Rodenticide Act, or FIFRA.

Each state’s lead agency often determine which actions are inconsistent with labeling.
“You may think it means one thing, they may think it means another,” he cautioned.

Sheperdigian explained the difference between labels and labeling. Simply put, labels are adhered to the products’ container, whereas labeling refers to the instructions that explain how to properly apply the product.

It is incumbent on the applicator to know how to apply the product.

Always read any precautions listed. These may include “Do not use…,” “Injury may occur if…,” “Do not reapply to…”for example.

Personal protective equipment, or PPE, tells applicators what they must wear when using the product. The U.S. Environmental Protection Agency has a Chemical Category Selection Chart that explains any terminology a PMP may not understand.

Gloves are a good example of PPE that may be needed when applying a product. Sheperdigian said PMPs may need special gloves to apply a product legally as states may require gloves even when labels do not.

Directions for use, gets into the meat of how products are applied, he said.

States may require PMPs to not only record the material that’s been applied, but how much material has been applied as well.

“Common sense is your best guide, [however] common sense never works if you don’t know what the label says to begin with,” Sheperdigian said.

He advised PMPs to be aware that old labels will differ from new labels. He also discussed the importance of the BEE box, the box on the label designed to explain what PMPs have to do to protect pollinators. In addition, he advised PMPs against calling stinging insects by the wrong name; yellow jackets, wasps, and hornets are not bees and referring to them as such can get PMPs into trouble with state agencies.

Its important PMPs read the full label before using any product, he said.
“Do not use the product unless you have read the product in full first,” he advised. “Labels change regularly, so read them. Don’t memorize labels, read them, regularly.”

Day One

Despite the icy conditions in West Lafayette, Ind., Purdue University kicked off its 82nd annual Pest Management Conference Jan. 8, with morning educational sessions for technicians only.

Attendance was high for Bobby Corrigan’s discussion of rodent biology. He offered a general overview of rodent behavior and tips on how to best manage them and avoid callbacks.

Corrigan advised pest management professionals (PMPs) assess the situation first, before choosing treatment methods.

The rodent control services a PMP offers will only be as good as the observations a PMP makes about the rodents’ specific behavior at a specific site.

Customers can, and often do, purchase traps themselves.  Simply placing baits and traps in a home or business is not what they should be paying for.

“Customers are paying you for your knowledge,” he said. “You know what’s going on.”

PMPs must be explorers, he said. They need to determine what the rodents are doing and the location of their preferred spots. PMPs who know the preferred spots can get the rodents right away, he said.

The baits and traps are not as important as knowing where to place them.

Corrigan said rodents are gymnasts; some don’t even touch the ground, a point he illustrated with images. That’s why Placing baits and traps on the floor won’t always be effective.

“You must set the right number of rodent traps — and set them correctly — if you don’t want callbacks,” Corrigan said.

Check shadows and corners for signs of rodents. Consider gaps in doors as entry points, too. Determine how and where rodents squeeze into structural cracks, crevices and cavities.

“Train yourself to see what others overlook,” Corrigan said.

Next up was another session strictly for technicians. Univar’s Sales Administrative Manager Mike Corbitt focused on cockroaches.

He offered an overview of cockroach control strategies through history. A quote from Truman’s Scientific Guide to Pest Management Operations, still holds true today:
“The operator must learn to know their hiding places and there is no substitute for a thorough inspection of the premises.”

PMPs have been talking about resistance for nearly 60 years.

“We’ve forgotten how to do cockroach control, and we need to review the basics,” he said.

He reminded conference attendees of the big four cockroaches: German, Brown-banded, Oriental and American.

Corbitt explained the characteristics cockroaches have, giving PMPs a better understanding of cockroach behavior. For instance, he explained cockroaches will eat their own fecal droppings and those of other roaches. They also will eat dead insects, including other cockroaches.

Once introduced into an environment, roaches find what they need in the first 2 to 5 minutes, and cockroaches travel 12 feet or less to feed. Knowing these characteristics can be helpful when planning a cockroach management strategy.

He also covered Treatment techniques and tools, as well as treatments using gel baits and chemical, dust and granular products.

“All these products let you change up your cockroach management,” Corbitt explained.

After the mid-afternoon Opening Ceremonies, presented by Dr. Gary Bennett, Purdue University’s coordinator and conference chair.

Scott Robbins, ACE Action Pest Control, and Gene White, BCE, Rentokil North America, shared the latest pest management products, including chemical formulations for rodents, bed bugs and cockroaches; application equipment such as sprayers; vacuums; electronic pest monitors; and exclusion products such as door sweeps.

AP&G’s Dr. Stan Cope led a session entitled “Diseases at the Doorstep.” He told attendees it’s only been 137 years that we’ve known germs cause illness.

Even the reason for the spread of yellow fever — mosquitoes — was a relatively recent discovery, in 1901.

Now, tick borne diseases are a major concern, particularly in New England states. He noted the U.S Centers for Disease Control and Prevention acknowledges there may be more cases than the 30,000 reported; the number may be as high as 300,000.

New insect-borne diseases are constantly being reported. Cope stressed the importance of PMPs when it comes to protecting public health and welfare, and urged attendees to remain diligent.

“We’ve accomplished a lot of things but there’s still a lot to do in our given field,” Cope said.

The final speaker of the Pest Management Conference was Bobby Corrigan, who examined the “State of the Union” of rodents.

“It’s about public health,” he said. “With rodents, that’s a big deal.”

Corrigan shared his experience with using dry ice to manage rats in New York City and Boston, Mass. It is not a new rodent control option, as it was used in England in the 1920s and 1930s.

He tested its use for two years, and is convinced it is a “game changer” when it comes to rat control. It is highly effective, fast-acting, environmentally-safe, humane, simple to use, and poses no threat to Hawks and other raptors. Perhaps most importantly, the parasites found on rats — fleas, ticks and lice — die with the rats and remain underground.

Corrigan also discussed new rodent management technology, including electronic rodent monitoring devices and  mini cameras (such as the GoPro) that allow for accurate monitoring 24/7.

 

Click to view slideshow.

35th annual Insect Fear Film Festival showcases ticks

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Photo: ©iStock.com/Henrik_L

The University of Illinois at Urbana-Champaign department of entomology hosted its 35th annual Insect Fear Film Festival Feb. 24.

The festival, founded in 1984 by entomology professor May Berenbaum, includes showings of feature-length films, shorts and TV episodes that illustrate various aspects of insect biology. Ticks were the theme of this year’s event.

“These 8-legged arthropods are convenient film antagonists that inspire fear and loathing because they feed on human blood and spread diseases, including Lyme disease,” the university says in a press release.

Also at the event was a live insect petting zoo, as well as exotic insect displays from around the world. The university also offered face-painting, balloon-insects and a raffle with arthropod-themed prizes.

The films shown at the festival include “The Big Tick” (2006); an episode of the animated TV series “Ben 10” about an enormous tick-like alien bent on destroying Earth; “Bite of the Ruby Red” (1955); an episode of the TV series “Soldiers of Fortune,” featuring a scientist’s search for a cure for a deadly tick-borne fever in Central America; and the feature film, “Ticks” (1993), which follows a group of teenagers on a wilderness retreat that encounter super-sized ticks mutated by agricultural runoff from an illegal marijuana-growing operation.

Bed bug prevention event slated for Texas

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Allergy Technologies will hold a ProActive Prevention Bed Bug Symposium May 10, 2018, in Irving, Texas. The event is free, although an RSVP is required and seating is limited.

Allergy TechnologiesThe symposium will consist of two sessions. Session 1 will kick off at 9 a.m. and run into noon. It is geared to commercial sales and pest management professionals who manage commercial accounts, such as hotels, colleges and universities, nursing homes and other multi-occupant facilities. Attendees will learn how to provide service programs that prevent bed bugs and protect clients’ beds, guests and reputations.

Session 2 will take place 3-6 p.m. It is for the owners and managers of hotels and motels, colleges and universities, nursing homes, multi-occupant properties, or other businesses and organizations that may be affected by bed bugs. They will learn how to prevent bed bugs and protect their beds, guests, and reputations from the pests.

Presenters will include:

  • Gail Getty, Getty Entomological Research & Consulting and retired entomologist from the University of California, Berkeley, who will discuss the latest on bed bug behavior and treatment options specific to hospitality and other high transient accounts.
  • Joseph Latino, president, Allergy Technologies, who will share unique strategies for establishing bed bug prevention in commercial accounts, teach how to “finally” stop bed bug re-infestations and reemergence, and explain the financial benefits of prevention to client and provider.
  • Jeffrey Lipman, attorney-at-law, Polk County magistrate judge and class action bed bug litigator, who will explain the legal consequences and liabilities surrounding bed bugs in hospitality and other commercial accounts, such as assisted living facilities, multi-occupant residences and more.

This is the third ProActive Prevention Bed Bug Symposium Allergy Technologies, the company that makes ActiveGuard Matterss Liners, has held. The other two events took place in Florida and California.

NPMA Legislative Day 2018

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The National Pest Management Association’s (NPMA’s) Legislative Day event runs March 17-20, 2018, in Washington, D.C. It gives pest management professionals, manufacturers and distributors an opportunity to visit Capitol Hill to meet with state representatives about legislation and regulations that affect the industry. This is the 31st year the NPMA has held Legislative Day, which features committee meetings, educational sessions and networking opportunities. Attendees received talking points to help them drive home the issues that may have a significant impact on their businesses.

This year, the NPMA asked pest management professionals (PMPs) who met with their representatives on Capitol Hill to discuss three issues:

Issue one: Codify the exclusive role of state lead agencies, not political subdivisions, as pesticide co-regulators and to ensure that the expertise these agencies possess is valued and integrated through their formal role in the development of pre-publication drafts of EPA regulatory proposals and regulations in final form.

Issue two: Fix the broken pesticide consultation process between EPA and the Services to better protect people and their business and their homes while better allocating our government resources to preserve our nation’s precious natural resources of diverse species and ecosystems.

Issue three: Take action on the ACRE Act, S. 340 and H. 953, to eliminate NPDES permits for lawful pesticide applications. Compliance with unnecessary NPDES water permits imposes duplicative resource burdens on thousands of PMPs, with no commensurate environmental benefits. PMPs are tasked with with protecting public health from deadly diseases transmitted by mosquitoes and other pests throughout the nation.

 

Click to view slideshow.

ServSuite modules save time and money, users say

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Taking part in the ServSuite University 2018 panel discussion were, from left, Travis Aggson of American Pest Management, Diane Sofranec of Pest Management Professional, Del Lawson of Modern Pest Control and Jamie Stocker of Apex Pest Control Service.

This year’s ServSuite University, which took place in Las Vegas Feb. 6-8, featured a panel discussion that examined how office and field-based automation makes for efficient daily operations.

On day two of the event, three of ServicePro’s customers shared how they save time by automating the tasks that keep their companies running smoothly.

To get the conversation started, moderator and Pest Management Professional Managing Editor Diane Sofranec asked panelists how they leverage ServSuite modules to increase efficiencies at their companies.

Del Lawson, vice president of operations for Modern Pest Control in Houston, Texas, said ServSuite’s web portal has become an important tool as his company moves toward credit cards and auto billing. In addition, he finds the mobile app indispensable.

“We simply couldn’t run our business without the real-time data we get from the mobile app,” Lawson said. “Within minutes, we can tell whether a customer’s service wasn’t done, and we can use the tech comments section to get pertinent info about each account.”

Jamie Stocker, CPA, president of Apex Pest Control Service in Oakwood Village, Ohio, also favors the mobile app because it helped his company improve and customize its client logbook, and grow business in the food manufacturing/distributing, healthcare and logistics markets.

“It allowed us to compete directly with the big names in our industry, and to win accounts that smaller firms usually wouldn’t be able to finalize,” Stocker said.

The mobile app also helps improve office efficiency, as staff can process work in a few clicks, and customers can immediately receive invoices, he said.

Stocker said the company provides residential and commercial customers with access to the web portal to view service and payment history, see scheduled services, pay via credit card, and correspond with the company.

Reports are vital

Travis Aggson, ACE, executive vice president of American Pest Management in Manhattan, Kan., uses ServSuite’s automated reporting functionality to plan ahead by seeing his schedule the evening before.

In addition, he said the company is implementing automated production and sales reports for managers on a weekly basis. “Every Monday, they will be able to report to their team their status on personal goals,” Aggson said.

The company also uses the inventory module to keep track of materials in its storage room. “We can set minimum storage levels, so if inventory is accurate, our office manager can print a report to show which materials we are low on without leaving their desk,” he said.

For Lawson, the reporting module and the mobile capabilities have made a difference. He said his company uses the reporting capabilities every day to gauge success or failure in the business. They are used for planning purposes, customer retention efforts, as well as customer service.

Because the mobile app lets him see in real time what is happening in the field, he considers it one of the most valuable tools by far.

“The mobile app is a tool we cannot live without,” Lawson said. “Our business changes so quickly on a day-to-day basis that we must have consistent communication between the office and the techs to adapt to changes in their schedules.”

Stocker said the routing module lets his scheduler see the entire service schedule one month in advance and tell at a glance whether changes are needed, and then make them immediately. She can tighten routes and reduce driving time — and labor cost — while improving efficiency and return per hour.

“Way back in the day, you would need to look up the customer’s address, find it on the map and place a pushpin,” Stocker said. “This would take forever. Thank goodness for technology.”

Managing Editor Diane Sofranec can be reached at dsofranec@northcoastmedia.net.

UPFDA 2018 Spring Conference

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Not even snow mid-spring could douse the camaraderie and collective sense of accomplishment at this year’s United Producers, Formulators & Distributors Association (UPFDA) meeting.

Held April 17-18 in Chicago, UPFDA’s spring meeting marked the golden jubilee of the organization. Attendance at the annual meeting was up 20 percent thanks to UPFDA’s 50th anniversary, a powerful lineup of presenters, and a closing evening featuring:

  • A five-star, five-course dinner.
  • Guest speaker Dan Hamilton, an NFL Hall of Famer who played defensive tackle for the Chicago Bears when they won the Super Bowl in 1985.
  • Oldham Chemicals’ Tommy Reeves, two-time UPFDA president, sharing “50 Years of Memories.”

Reeves noted how far UPFDA has come from its few founding members in 1968. Today, UPFDA is 75-plus members strong, a singular voice protecting the proven products and professionals serving the structural pest management industry.

Reeves shared a snippet from the minutes of UPFDA’s first meeting in 1968. The minutes identified a trend toward industry manufacturers partnering with distributors to develop the professional market, and then some turning around and trying to sell direct. “Sound familiar?” Reeves asked, causing the room to erupt in laughter. “Fifty years later, this is something we’re still fighting — a good reminder of UPFDA’s timeless relevance.”

Other meeting highlights included:

  • David Crowe, founder of DC Legislative & Regulatory Services, sharing his take on President Donald Trump: “Like it or not, Trump is doing much of what he said he would do, which doesn’t happen often in politics. Trump said he would quickly reduce the size and scope of the Federal government. He has cut almost 1,000 positions from the U.S. Environmental Protection Agency alone.” (Editor’s Note: These cuts have come at a cost. The U.S. EPA reportedly has lost almost two-thirds of its staff for reviewing pesticides and rodenticides, which has slowed product registrations and re-registrations.)
  • Dr. Stanton Cope, AP&G’s VP of technical products and services, advised pest management professionals (PMPs) providing mosquito management services to inspect sites thoroughly (look up, down and all around), perform mosquito monitoring, rotate chemicals, avoid non-targets, and manage expectations. “Mosquito management should be positioned as public health risk, and nuisance, abatement. PMPs’ marketing message should be: ‘We will reduce the number of — not entirely eliminate — mosquitoes.’”
  • Rose Pest Solutions’ Bob Dold Jr. held a lively question-and-answer session focused on understanding consumers: “If a prospective customer tells you, ‘I have to talk to my husband,’ then you haven’t made the sale. Eighty-five percent of purchasing decisions are made by women.”
  • Hampton shared insightful lessons from his NFL career, including: “I remember Coach (Mike) Ditka, shortly after being hired, getting us all in a room and telling us: ‘I’ve watched a lot of game film. We have a lot of great players. But we’re not playing as a team, and we don’t have shared goals.’” In his closing remarks, Hampton showed how the student (player) has since evolved into the teacher (coach): “To be successful, as individuals and organizations, we all need four things: 1. Something to do: a career; 2. Someone to love: family and friends; 3. Something to believe in: faith; and 4. Something to hope for: goals.”

One of UPFDA’s goals, Reeves concluded, is to continue to grow in size and scope.

“We built this organization from the ground up,” Reeves reminisced. “We’ve had a great run, but we’re nowhere near the finish line. It’s been a real honor to sit at the table with all of you. Here’s to 50-plus more years of continued growth for all.”

You can reach MARTY WHITFORD at mwhitford@northcoastmedia.net or 216-706-3766.

 

 

Click to view slideshow.

 

PMP Growth Summit airboat photo roundup

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The PMP Growth Summit provided non-golfing attendees an alternative activity: the Boggy Creek Airboat Rides in Kissimmee, Fla. The excursion didn’t disappoint, as gator sightings and a history lesson added to the fun.

35th annual Insect Fear Film Festival showcases ticks

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Photo: ©iStock.com/Henrik_L

The University of Illinois at Urbana-Champaign department of entomology hosted its 35th annual Insect Fear Film Festival Feb. 24.

The festival, founded in 1984 by entomology professor May Berenbaum, includes showings of feature-length films, shorts and TV episodes that illustrate various aspects of insect biology. Ticks were the theme of this year’s event.

“These 8-legged arthropods are convenient film antagonists that inspire fear and loathing because they feed on human blood and spread diseases, including Lyme disease,” the university says in a press release.

Also at the event was a live insect petting zoo, as well as exotic insect displays from around the world. The university also offered face-painting, balloon-insects and a raffle with arthropod-themed prizes.

The films shown at the festival include “The Big Tick” (2006); an episode of the animated TV series “Ben 10” about an enormous tick-like alien bent on destroying Earth; “Bite of the Ruby Red” (1955); an episode of the TV series “Soldiers of Fortune,” featuring a scientist’s search for a cure for a deadly tick-borne fever in Central America; and the feature film, “Ticks” (1993), which follows a group of teenagers on a wilderness retreat that encounter super-sized ticks mutated by agricultural runoff from an illegal marijuana-growing operation.

Bed bug prevention event slated for Texas

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Allergy Technologies will hold a ProActive Prevention Bed Bug Symposium May 10, 2018, in Irving, Texas. The event is free, although an RSVP is required and seating is limited.

Allergy TechnologiesThe symposium will consist of two sessions. Session 1 will kick off at 9 a.m. and run into noon. It is geared to commercial sales and pest management professionals who manage commercial accounts, such as hotels, colleges and universities, nursing homes and other multi-occupant facilities. Attendees will learn how to provide service programs that prevent bed bugs and protect clients’ beds, guests and reputations.

Session 2 will take place 3-6 p.m. It is for the owners and managers of hotels and motels, colleges and universities, nursing homes, multi-occupant properties, or other businesses and organizations that may be affected by bed bugs. They will learn how to prevent bed bugs and protect their beds, guests, and reputations from the pests.

Presenters will include:

  • Gail Getty, Getty Entomological Research & Consulting and retired entomologist from the University of California, Berkeley, who will discuss the latest on bed bug behavior and treatment options specific to hospitality and other high transient accounts.
  • Joseph Latino, president, Allergy Technologies, who will share unique strategies for establishing bed bug prevention in commercial accounts, teach how to “finally” stop bed bug re-infestations and reemergence, and explain the financial benefits of prevention to client and provider.
  • Jeffrey Lipman, attorney-at-law, Polk County magistrate judge and class action bed bug litigator, who will explain the legal consequences and liabilities surrounding bed bugs in hospitality and other commercial accounts, such as assisted living facilities, multi-occupant residences and more.

This is the third ProActive Prevention Bed Bug Symposium Allergy Technologies, the company that makes ActiveGuard Matterss Liners, has held. The other two events took place in Florida and California.

NPMA Legislative Day 2018

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The National Pest Management Association’s (NPMA’s) Legislative Day event runs March 17-20, 2018, in Washington, D.C. It gives pest management professionals, manufacturers and distributors an opportunity to visit Capitol Hill to meet with state representatives about legislation and regulations that affect the industry. This is the 31st year the NPMA has held Legislative Day, which features committee meetings, educational sessions and networking opportunities. Attendees received talking points to help them drive home the issues that may have a significant impact on their businesses.

This year, the NPMA asked pest management professionals (PMPs) who met with their representatives on Capitol Hill to discuss three issues:

Issue one: Codify the exclusive role of state lead agencies, not political subdivisions, as pesticide co-regulators and to ensure that the expertise these agencies possess is valued and integrated through their formal role in the development of pre-publication drafts of EPA regulatory proposals and regulations in final form.

Issue two: Fix the broken pesticide consultation process between EPA and the Services to better protect people and their business and their homes while better allocating our government resources to preserve our nation’s precious natural resources of diverse species and ecosystems.

Issue three: Take action on the ACRE Act, S. 340 and H. 953, to eliminate NPDES permits for lawful pesticide applications. Compliance with unnecessary NPDES water permits imposes duplicative resource burdens on thousands of PMPs, with no commensurate environmental benefits. PMPs are tasked with with protecting public health from deadly diseases transmitted by mosquitoes and other pests throughout the nation.

 

Legislative Day 2018 Legislative Day 2018 Legislative Day 2018 Legislative Day 2018 Legislative Day 2018 Legislative Day 2018 Legislative Day 2018 Legislative Day 2018 Legislative Day 2018 Photo: Diane Sofranec NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018 NPMA Legislative Day 2018

ServSuite modules save time and money, users say

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Taking part in the ServSuite University 2018 panel discussion were, from left, Travis Aggson of American Pest Management, Diane Sofranec of Pest Management Professional, Del Lawson of Modern Pest Control and Jamie Stocker of Apex Pest Control Service.

This year’s ServSuite University, which took place in Las Vegas Feb. 6-8, featured a panel discussion that examined how office and field-based automation makes for efficient daily operations.

On day two of the event, three of ServicePro’s customers shared how they save time by automating the tasks that keep their companies running smoothly.

To get the conversation started, moderator and Pest Management Professional Managing Editor Diane Sofranec asked panelists how they leverage ServSuite modules to increase efficiencies at their companies.

Del Lawson, vice president of operations for Modern Pest Control in Houston, Texas, said ServSuite’s web portal has become an important tool as his company moves toward credit cards and auto billing. In addition, he finds the mobile app indispensable.

“We simply couldn’t run our business without the real-time data we get from the mobile app,” Lawson said. “Within minutes, we can tell whether a customer’s service wasn’t done, and we can use the tech comments section to get pertinent info about each account.”

Jamie Stocker, CPA, president of Apex Pest Control Service in Oakwood Village, Ohio, also favors the mobile app because it helped his company improve and customize its client logbook, and grow business in the food manufacturing/distributing, healthcare and logistics markets.

“It allowed us to compete directly with the big names in our industry, and to win accounts that smaller firms usually wouldn’t be able to finalize,” Stocker said.

The mobile app also helps improve office efficiency, as staff can process work in a few clicks, and customers can immediately receive invoices, he said.

Stocker said the company provides residential and commercial customers with access to the web portal to view service and payment history, see scheduled services, pay via credit card, and correspond with the company.

Reports are vital

Travis Aggson, ACE, executive vice president of American Pest Management in Manhattan, Kan., uses ServSuite’s automated reporting functionality to plan ahead by seeing his schedule the evening before.

In addition, he said the company is implementing automated production and sales reports for managers on a weekly basis. “Every Monday, they will be able to report to their team their status on personal goals,” Aggson said.

The company also uses the inventory module to keep track of materials in its storage room. “We can set minimum storage levels, so if inventory is accurate, our office manager can print a report to show which materials we are low on without leaving their desk,” he said.

For Lawson, the reporting module and the mobile capabilities have made a difference. He said his company uses the reporting capabilities every day to gauge success or failure in the business. They are used for planning purposes, customer retention efforts, as well as customer service.

Because the mobile app lets him see in real time what is happening in the field, he considers it one of the most valuable tools by far.

“The mobile app is a tool we cannot live without,” Lawson said. “Our business changes so quickly on a day-to-day basis that we must have consistent communication between the office and the techs to adapt to changes in their schedules.”

Stocker said the routing module lets his scheduler see the entire service schedule one month in advance and tell at a glance whether changes are needed, and then make them immediately. She can tighten routes and reduce driving time — and labor cost — while improving efficiency and return per hour.

“Way back in the day, you would need to look up the customer’s address, find it on the map and place a pushpin,” Stocker said. “This would take forever. Thank goodness for technology.”

Managing Editor Diane Sofranec can be reached at dsofranec@northcoastmedia.net.


UPFDA 2018 Spring Conference

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Not even snow mid-spring could douse the camaraderie and collective sense of accomplishment at this year’s United Producers, Formulators & Distributors Association (UPFDA) meeting.

Held April 17-19 in Chicago, UPFDA’s spring meeting marked the golden jubilee of the organization. Attendance at the annual meeting was up 20 percent thanks to UPFDA’s 50th anniversary, a powerful lineup of presenters, and a closing evening featuring:

A five-star, five-course dinner.
Guest speaker Dan Hampton, an NFL Hall of Famer who played defensive tackle for the Chicago Bears when they won Super Bowl XX in January 1986.
Oldham Chemicals’ Tommy Reeves, two-time UPFDA president, sharing “50 Years of Memories.”

Reeves noted how far UPFDA has come from its few founding members in 1968. Today, UPFDA is 75-plus members strong, a singular voice protecting the proven products and professionals serving the structural pest management industry.

Reeves shared a snippet from the minutes of UPFDA’s first meeting in 1968. The minutes identified a trend toward industry manufacturers partnering with distributors to develop the professional market, and then some turning around and trying to sell direct. “Sound familiar?” Reeves asked, causing the room to erupt in laughter. “Fifty years later, this is something we’re still fighting — a good reminder of UPFDA’s timeless relevance.”

Other meeting highlights included:

David Crow, founder of DC Legislative & Regulatory Services, shared his take on President Donald Trump: “Like it or not, Trump is doing much of what he said he would do, which doesn’t happen often in politics. Trump said he would quickly reduce the size and scope of the federal government. He has cut almost 1,000 positions from the U.S. Environmental Protection Agency alone.” [Editor’s Note: These cuts have come at a cost. The EPA reportedly has lost almost two-thirds of its staff for reviewing pesticides and rodenticides, which has slowed product registrations and re-registrations.]
Dr. Stanton Cope, AP&G’s VP of technical products and services, advised pest management professionals (PMPs) providing mosquito management services to inspect sites thoroughly (look up, down and all around), perform mosquito monitoring, rotate chemicals, avoid non-targets, and manage expectations. “Mosquito management should be positioned as public health risk, and nuisance, abatement. PMPs’ marketing message should be: ‘We will reduce the number of — not entirely eliminate — mosquitoes.’”
Rose Pest Solutions’ Bob Dold Jr. held a lively question-and-answer session focused on understanding consumers: “If a prospective customer tells you, ‘I have to talk to my husband,’ then you haven’t made the sale. Eighty-five percent of purchasing decisions are made by women.”
Hampton shared insightful lessons from his NFL career, including: “I remember Coach [Mike] Ditka, shortly after being hired, getting us all in a room and telling us: ‘I’ve watched a lot of game film. We have a lot of great players. But we’re not playing as a team, and we don’t have shared goals.’” In his closing remarks, Hampton coached the 94 meeting attendees on how to win in life:
“To be successful, as individuals and organizations, we all need four things: 1. Something to do: a career.
2. Someone to love: family.
3. Something to believe in: faith.
4. Something to hope for: goals.”

One of UPFDA’s goals, Reeves added, is to continue to grow in size and scope … for decades.
“We built this organization from the ground up,” Reeves reminisced. “We’ve had a great run, but we’re nowhere near the finish line. It’s been a real honor to sit at the table with all of you. Here’s to 50-plus more years of continued growth for all.” 

You can reach Marty Whitford at mwhitford@northcoastmedia.net or 216-706-3766.

 

 

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PMP Growth Summit airboat photo roundup

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The PMP Growth Summit provided non-golfing attendees an alternative activity: the Boggy Creek Airboat Rides in Kissimmee, Fla. The excursion didn’t disappoint, as gator sightings and a history lesson added to the fun.

Photo: PMP staff Photo: PMP staff Photo: PMP staff Photo: PMP staff Photo: PMP staff

ServicePro is ready for PestWorld

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LOGO: SERVICEPRO INC.

LOGO: SERVICEPRO INC.

From Oct. 23-26, pest management professionals (PMPs) can find the ServicePro team at Booths 523, 609 and 1521 at the National Pest Management Association’s (NPMA’s) PestWorld 2018 event in Orlando, Fla. This year, ServicePro will be concentrating on all the different ways to automate a pest control business — and talk about all the improvements to Intelligent Routing and ServSensor.

Intelligent Routing is a module that allows pest control companies to schedule the most efficient and economic routes when organizing their technicians’ day. PMPs can schedule and reschedule by dragging and dropping, or choose the criteria by which they want to optimize a workweek. For example, they can be given the choice between preferred routes and date ranges, taking into consideration technician shifts, lunch hours, work days, holidays, etc.

ServSensor is a 24/7 remote monitoring solution. Easy to install with any type of rodent and wildlife traps, the company says, it’s set up to send notifications by SMS or email when relevant activity occurs at a service location. With ServSuite, ServSensor can be used to generate reports that will help prevent future infestations.

ServicePro Inc. is a family-owned and -operated company founded in the late 1990s. Its main office is located in Columbus, Ohio, and it has representatives in Europe, South America and Asia. The company specializes in developing software solutions that meet the business needs of the pest management and service industry. Best known for ServSuite and ServBasic, the company’s technologies have been used by hundreds of pest management organizations worldwide.

Bug Off Pest Control Center: Online and in-store

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Bug Off Pest Control CenterBug Off Pest Control Center offers “Everything in Pest Control”: supplies, equipment, technical backup and business support. It’s also known for such offerings as career training programs, workshops, specialty courses, special events and, of course, The New York Pest Expo. Its website features an exclusive PCO Store, technical articles, a video archive and employment opportunities. Whether you visit the Manhattan showroom or visit online, “come to us for what we sell and for what we know.”

BugOffPCCenter.com

PestWorld 2018 attendance breaks records

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The National Pest Management Association (NPMA) says attendance at this year’s PestWorld 2018 event smashed previous records, as more than 4,000 convened in Orlando, Fla., Oct. 23-26.

PestWorld 2018

PestWorld 2018 attendees check out the products and services showcased during exhibit hours. PHOTO: Danielle Pesta

This was the highest attended annual conference for the NPMA. Since its inception in 1933, the organization has supported the pest control industry’s efforts to protect public health, food and property. Its staff addresses the technical, governmental, educational, business, and networking needs of its more than 5,500 members, who provide professional pest management services.

“It’s no secret that PestWorld has proven itself once again as the premier pest management event in our industry,” said NPMA CEO Dominique Stumpf. “With packed educational sessions and a sold-out exhibit hall, this year’s event demonstrated the industry’s desire for an event with emphasis on learning and networking.”

The event featured an exhibit hall that showcased products and services geared to pest management professionals (PMPs), a lineup of educational sessions for which PMPs could earn recertification credits, keynote speakers, NPMA committee meetings as well as a reception showcasing NPMA’s committees and a party to mark PestWorld’s last day.

“With the strong participation of PMP’s this year, vendors had a remarkable opportunity to meet in person with thousands of prospective buyers,” Stumpf said. “I am proud that PestWorld can be the platform for educating PMP’s on the latest research and technology to ensure our industry continues to make a positive impact on society by protecting public health and property.”

Next year, PestWorld will take place at the San Diego Convention Center Oct. 15-18 in San Diego, Calif.

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